Legal proof-of-purchase or receipts are unable to provide, or are reasonably believed to have been forged or tampered.Within 7 calendar days of receipt if the product has sustained substantial damage caused by an event of force majeure.The refund was requested beyond 7 calendars days of receipt.Return and Refund Service will not be provided where Manufacturing related quality issues still exist after a replacement.Within 7 calendar days of receipt of delivery, if the product has a manufacturing defect before being put to use.Within 7 calendar days of receipt of delivery, if the product has no manufacturing defect, and is still in new or like-new condition in the original packaging that will not affect second sale.You can request Return and Refund Service To request a refund or to replace a product please contact our After-sales team. Please contact ZHIYUN or the authorized distributor of ZHIYUN from whom you purchased your product for more details. ZHIYUN guarantees that subject to the following conditions, refund and replacement can be requested within 15 calendar days of receipt of shipment.
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